Giving you answers to the most common questions.

FAQ

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Information about Web Perspectives
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How does it work?

When you have registered with Web Perspectives, you have the opportunity to be invited to surveys. To maximize your chances of receiving surveys relevant to you, there are questionnaires in your profile, which are not rewarded, but which help us send you the right kind of surveys for you.

There may be a delay of up to a few days while our servers process your profile questionnaires. This process allows us to start sending you right surveys. These surveys will be sent to you via an email invitation, with a link within it. By clicking that link, you will be taken to the survey, where you can fill in your responses.

Sometimes we will send you short surveys which help us to get to know you better, and are, as such, unpaid. However, they allow us to keep updating your profile so that we can keep sending you relevant surveys.

Paid surveys will not appear on the website (they get emailed to you), but a record of your rewards will, once you have completed paid surveys. Once you have 1.000 points (the equivalent of $10.00), you can claim a reward voucher, from one of our partners, to use with them. We do not send cash or checks, or deposit money via PayPal.

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Who is Research Now?

Research Now plc is a leading online fieldwork and panel specialist who owns the Web Perspectives brand. Research Now work with reputable research agencies and manufacturers to assist in their understanding of customers by gaining the views of real people like you. For further information about Research Now, please refer to our corporate information section.

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How do I get in touch with Web Perspectives?

 If you have enquiries about any aspect of our service or if you would like to make any suggestions to improve our service, please email us by filling the form available on the Contact page. To ensure a swift resolution of your query please tell us what the subject of your enquiry is, and provide us with as much information as possible such as survey number, voucher redemption date etc.

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How does Web Perspectives make money?

Market researchers are interested in your opinions. We help them by providing them with your views on issues related to their clients' needs. For this reason we charge researchers for collecting opinions of the people who are likely to be customers of their products and services. Our members' views and opinions are obviously very important in this process and since market researchers are willing to pay for this information we pass some of that payment directly on to you!

Registration
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I have entered an email address to register and am getting an “invalid email address” message.

You are getting this message because you have tried to register using a disposable email address (DEA). We regret that due to their temporary nature, DEA's are not compatible for use with our Web Perspectives panel. You can however register using an email address from alternative email providers.

Category: Registration
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I am unable to register, what I can do?

Our security system may block an IP address or internet domain that is used by a lot of people. Please try joining from another pc, location and\or another email.

Category: Registration
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How can I join Web Perspectives?

Thank you for your interest in Web Perspectives. In order to become a member of our panel, you need to register at https://www.webperspectives.ca/eng/join/. Once registered, you will receive an activation email. You will have to click on the link to confirm your registration and activate your account. If you have signed up but have not received or accidentally deleted your activation email  please don't worry, a reminder will be sent to you within a few days.

Category: Registration
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What is the minimum age for registering with Web Perspectives?

Unfortunately you are not allowed to join our service if you are under 14 years of age. The age restriction for Web Perspectives follows strict regulations and we are unable to stray from this rule.

Category: Registration
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Do I have to live in Canada to join Web Perspectives?

Yes, this Web Perspectives panel is only available to residents of Canada. If you are outside Canada, there are other panels made for you!

If you live in the USA, please join www.valuedopinions.com;

If you live in the UK, please join www.valuedopinions.co.uk;

If you live in Ireland, please join www.irishopinions.com;

If you live in Australia, please join www.valuedopinions.com.au;

And if you live in New Zealand, please join www.valuedopinions.co.nz;

Category: Registration
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Will you contact me to ask for further information?

Sometimes we will contact you to ask more information to see if you fit the bill for a particular research project. These 'Hot Topics' usually only take a matter of seconds to complete. For example, we may ask if you have a DVD player, if we are looking for owners' views on certain types of DVD players.
We don't credit your Web Perspectives account for doing these quick questions as we don't get paid ourselves for them, however depending upon the client's criteria, you may be pre-selected for a fully paid survey soon afterwards.

Category: Registration
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Will you protect personal information that I have given you?

Yes we will! We base our business on two valuable concepts, trust  and quality. We will never contact you for marketing purposes, only for market research purposes. All information passed on to associated marketing research agencies is anonymous. You can trust us to keep your personal details safe and free from any external parties. The information you provide us will be strictly used by Web Perspectives for research purposes only. Please see our  Privacy Policy , which explains how we process your personal information.

Category: Registration
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Can I register more than once with Web Perspectives?

No. We do not allow people to create more than one account with us. We are interested in the opinions of individuals and we cannot have people filling in the same survey for us more than once. We regard the creation of more than one account as fraudulent behavior and it will result in the termination of your membership. If you think that you may have created multiple accounts by mistake, please contact our member services department.

Category: Registration
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On what terms is our relationship based?

The relationship between Research Now Ltd, the company that owns Web Perspectives and this website and the members of the Web Perspectives Panel is detailed in this website's Terms and Conditions. The answers to the questions set out below do not form part of the contract between Research Now and the members of the Web Perspectives Panel.

Category: Registration
Member account
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Is there a minimum period of membership?

No. If you wish to unsubscribe, you will find an unsubscribe button on every survey you receive. Alternatively, you can unsubscribe anytime by going to the Unsubscribe section on your member page or by contacting us.
Please note that  you can only redeem your credit if your balance total has reached the required amount to order a voucher. Should you wish to re-subscribe, your outstanding credit will be restored to your account.
Should you wish to reactivate your account at any point in time, please feel free to contact us and choose 'Registration' as subject, and we will be more than happy to reactivate your account for you.

Category: Member account
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How can I update my personal information?

If you wish to make any changes to your account, please log into your account at www.webperspectives.ca  and go to ‘‘Profile’’ where you should be able to make the necessary changes yourself.
If you wish to change your email address, please remember that it is also your username and make sure you use the new email address to log into your account after making the changes.

Category: Member account
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How do I check my balance?

You can view your account balance and your pending credits anytime by signing into your account and checking the "Rewards Statement" page.

Category: Member account
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Why can't I log in to my account?

Please check the following settings on your computer:

  • Ensure that cookies are enabled
  • Ensure that ISP settings are not blocking access to our website 
  • Remove Adware and/or Spyware from your system
  • Ensure that your browser does not block access to our website
  • Ensure that your anti-virus settings accept our website
  • Ensure that your firewall settings accept our website
  • Ensure that you add the Web perspectives web site www.webperspectives.ca as a Trusted Site on your browser by selecting Tools\Internet Options\Security\Trusted Sites, from your toolbar menu.

If you still have problems, please type manually www.webperspectives.ca in your browser rather than following the link after doing survey.

Please note that passwords are case sensitive and check that your Caps Lock is switched off.

Category: Member account
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What do I do if I have forgotten my password?

Please go to the log in page at www.webperspectives.ca. Please click on the 'Forgotten your password?' link and you will be prompted to enter your email address. Your password will be sent directly to your Inbox.

Category: Member account
Surveys
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Why haven't I have received any surveys?

Your chance to be invited to a survey really depends on a number of factors, such as the number and types of surveys we are conducting at any one time and your background information.

We will always email you if there is a new survey or Hot topic to take. Please ensure that your email provider is not blocking emails from Web Perspectives.

Category: Surveys
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Where can I find surveys?

Once you have become a member of Web Perspectives, you will be immediately eligible for invitations to take part in research. Please see our Terms and Conditions which sets out the obligations of Research Now in respect to invitations to take part in research.

Category: Surveys
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How long will it take to complete a survey?

Surveys will vary in length, but will typically take less than 15 or 20 minutes to complete. Each e-mailed invitation to participate in a survey will tell you how long it should take, and the survey deadline to respond.

Category: Surveys
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Why can't open surveys?

Please note that not all internet providers allow users to click on links within their email. If you are unable to gain access to our survey please try the following;

  • Copy and paste the link from your email into the browser address box and press enter. This will take you directly to the correct page.
  • Ensure you copy the entire web address into the browser as sometimes the link can spread over two lines.
  • Make sure when you copy the link it does not contain any line breaks as this will also stop the link from working.

We recommend that you use Internet Explorer to take our surveys as some of them may not be compatible with other browsers.

Category: Surveys
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I have realised I have picked the wrong answer. Can I go back and change my reply?

Unfortunately, once you submit an answer on a survey, you are not allowed to change your answer. We do this to protect the survey data.

If we allowed our panellists to go back and change their answers, that person may see that they did not qualify, go back, change their answer  and continue taking the full survey. That person’s answer would corrupt our data.

We realize there are times when a panellist makes an honest mistake and clicks the wrong button but unfortunately we cannot risk to invalidate our data.

Category: Surveys
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Why didn't I qualify for the survey?

We try to ask such questions as gender, age, location etc at the start of each survey because we look for different types of people to answer surveys.You may not qualify for a survey for many different reasons (demographic criteria and/or consumer habits). We make sure that we place questions that could disqualify our panellists from the survey at the beginning.

You may be  stopped from completing a survey because we had reached the desired number of respondents for your particular profile.The system closes the survey automatically once the desired number of respondents has been reached.

We recommend that you keep your profile up to date and take part in Hot Topic surveys, as this will increase your chances of getting invited to surveys that are appropriate for you.

Please note that we will not pass on any of the information you have given to us in the course of uncompleted surveys to our clients.

 

Category: Surveys
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Why is the survey now closed?

The majority of our surveys are open for a few days.  However, some surveys are more popular than others and close quickly.

We always try to limit the number of panellists we invite so that the panellists we do invite have a fair chance of answering the survey.  We cannot always predict how popular a survey may be, and sometimes surveys unexpectedly close quickly.

Category: Surveys
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Can you resend me the survey invite?

We are sorry but we can only distribute the links to the surveys once.

Category: Surveys
Rewards
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Why do some rewards have different cash-out levels versus others?

There are different cash out levels due to the varied costs associated with each reward. These rewards are therefore typically offered at a higher cash-out level.

Category: Rewards
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Will I always be rewarded for taking part in research?

In general you will be rewarded by a credit to your Web Perspectives account.

The rewards work like this:

At the beginning of every survey we ask certain questions to validate your eligibility to carry on the survey. Once selected to progress, simply complete any research - other than a Hot Topics questionnaire - and we will reward you with an amount, clearly stated up-front. We will endeavour to credit this amount to your Web Perspectives account within 6 weeks.

We do not offer rewards for 'Hot Topic' questions.

If we identify that a respondent is not honest in his/her approach to research, for example by providing meaningless answers or trying to do multiple completions of the same survey, we can not reward this respondent. However, withholding a reward from someone occurs very rarely and is only used as a means to stop the few dishonest people from spoiling the opportunity for everyone else.

Category: Rewards
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I accidentally requested an electronic voucher. Can it be cancelled?

Unfortunately we cannot cancel  electronic vouchers as they are emailed to you as soon as you request them.

Please note that you can order a different voucher every time your Web Perspectives account reaches 1.000 points (the equivalent of $10.00), so please choose carefully the next time you place your order.

Category: Rewards
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I have participated in a survey. When will I be credited?

When you have successfully completed a survey, the reward is held in pending status until the full study has drawn to a close and the data has been processed. We endeavour to credit your account within 6 weeks, please note that this can depend on size and complexity of the survey.

Category: Rewards
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I have just finished a survey. Why is the reward not showing a pending credit?

Rewards for surveys hosted by our affiliates, complex surveys such as  diaries and product tests as well as surveys with a variable reward amount will not show up in your pending credits. Everyone who completed all the necessary elements for these types of survey will see the correct credit go directly into their balance total when the survey is processed.

Please be advised that these surveys may take longer than 6 weeks to be processed due to the complexity of the studies.

Category: Rewards
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How can I redeem my rewards?

To check a list of all reward options available to you please visit https://www.webperspectives.ca/eng/rewards/reward-options/.

To redeem your rewards, you need to log in to your Web Perspectives account. Under 'Rewards', please click on the link 'Claim your Rewards' that will appear when your balance reaches 1.000 points (the equivalent of $10.00). You will be then prompted to choose and order  a voucher.

Please allow up to 4-6 weeks for the delivery of your offline voucher.

Online vouchers are sent out via a secure automated email. Please make sure you check your Junk mail folders and ensure you have not blocked any emails from Web Perspectives. 
Please allow for up to 24 hours for your voucher order to arrive in your email inbox.

Category: Rewards